Quick summary
Communication (संवाद) is the process of sharing ideas, information and feelings between people. This topic explains the process and elements of communication, its types (verbal, non-verbal, formal, informal), the 7 Cs of good communication, and the barriers that stop a message from being understood.
Key points
- Communication comes from the Latin word communicare, meaning "to share" or "to make common".
- Process: Sender → idea → encoding → message → channel → decoding → receiver → feedback. Disturbance in between is called noise.
- Communication is complete only when the receiver understands the message and gives feedback.
- Verbal communication uses words: oral (talks, phone calls, meetings) or written (letters, emails, reports).
- Non-verbal communication is without words: body language (kinesics), facial expressions, eye contact, gestures, posture, tone of voice (paralanguage), use of space (proxemics), use of time (chronemics), appearance.
- Formal communication follows official lines in an organisation: downward (boss to staff), upward (staff to boss), horizontal (between equals). Informal communication (the "grapevine") moves freely without rules.
- The 7 Cs: Clear, Concise, Concrete, Correct, Coherent, Complete, Courteous (some books list Consideration in place of Coherent).
- Barriers: physical (noise, distance, poor network), language/semantic (difficult words, jargon, words with two meanings), psychological (fear, anger, prejudice, poor attention), cultural (different customs and gestures), organisational (too many levels).
- Good listening is half of communication.
Important terms
- Encoding – turning an idea into words or signs.
- Decoding – understanding the message received.
- Channel / medium – the path of the message (face-to-face, phone, email).
- Feedback – the receiver's response.
- Jargon – special words of a field that outsiders may not understand.
- Grapevine – informal network of talk in an organisation.
Language study
Plain words over heavy words:
| Avoid | Use |
|---|---|
| at this point in time | now |
| in spite of the fact that | although |
| make an enquiry regarding | ask about |
| due to the fact that | because |
Clear vs unclear sentence:
- Unclear: "The practical, as was informed earlier by the concerned authority, may possibly be held sometime next week."
- Clear: "The Botany practical will be on Monday, 10 a.m., in Lab 2."
Polite expressions: "Could you please…", "Would you mind…", "Thank you for…", "I am sorry for the delay."
5 important questions
Q1. Define communication.
Communication is the two-way process of sending and receiving ideas, information or feelings through words, signs or symbols so that both people reach a common understanding.
Q2. What is non-verbal communication? Give two examples.
Communication without words, through body and voice signals. Examples: a smile shows friendliness; avoiding eye contact may show nervousness or dishonesty.
Q3. Explain the process of communication with a diagram.
- Sender has an idea and encodes it.
- Message travels through a channel.
- Receiver decodes it.
- Feedback goes back to the sender.
- Noise can disturb any stage.
- Draw: Sender → Encoding → Channel → Decoding → Receiver, with a feedback arrow back.
Q4. Discuss the barriers to communication and how to overcome them.
- Physical: noise, distance — choose a quiet place, good network.
- Semantic: jargon, unclear words — use simple language.
- Psychological: anger, prejudice — stay calm, listen with an open mind.
- Cultural: different gestures — learn about the listener.
- Organisational: too many levels — direct, short channels.
- Overcome by feedback, clarity and active listening.
Q5. Explain the 7 Cs of effective communication with examples.
- Clear: one main idea per sentence.
- Concise: no extra words.
- Concrete: specific facts ("75 students" not "many students").
- Correct: right grammar, facts and spelling.
- Coherent: ideas linked logically.
- Complete: all needed details (what, when, where).
- Courteous: polite, respectful tone.
Exam tip
Always draw the communication process diagram. For barriers, give an example and a remedy for each type.